Order Processing
Orders are typically processed within 1–2 business days after payment is received. Orders are not processed on weekends or holidays.
Shipping Methods
We ship via trusted third-party carriers (e.g., UPS, USPS). Shipping options and costs are displayed at checkout.
Delivery Time
Estimated delivery times are 3–5 business days after shipment, depending on location. Delivery times are not guaranteed and may be affected by carrier delays.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Risk of Loss
All orders are shipped via third-party carriers. Risk of loss and title transfer to the customer upon shipment. Primeva Labs is not responsible for delays, lost packages, or delivery issues caused by the carrier.
Returns & Refund Policy
Due to the nature of research-use products, all sales are final unless otherwise stated below.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- You must contact us within 48 hours of delivery
- Provide photos of the product and packaging
- We will review and, at our discretion, offer a replacement or refund
Non-Returnable Items
We do not accept returns for:
- Opened or used products
- Improperly stored products
- Orders placed in error by the customer
- Products purchased for unintended use
Refunds (If Approved)
If a refund is approved:
- It will be issued to the original payment method
- Processing time may take 5–10 business days depending on your bank
Order Cancellations
Orders may be canceled only before they are shipped.
Once an order has been processed or shipped, it cannot be canceled.
Refused or Undeliverable Packages
If a package is:
- Refused
- Returned due to incorrect address
- Undeliverable
We reserve the right to:
- Deduct shipping and handling fees
- Issue a partial refund or store credit at our discretion
Chargebacks & Disputes
If you experience any issue with your order, you agree to contact us first to resolve the matter.
Filing a chargeback without attempting resolution may result in:
- Account suspension
- Refusal of future orders
Contact Information
For all shipping, return, or refund inquiries:
Primeva Labs
Email: info@primevahealth.com
Website: www.primevahealth.com.